Why operator-only tools exist
Operator and support tools help the ActionWatch team investigate account, onboarding, billing, or reliability issues without exposing internal controls broadly across the product.
Impersonation basics
Impersonation exists for support and debugging workflows. It allows an operator to understand what a customer is seeing in the product while keeping that ability intentionally restricted.
Why you may not see certain controls
If you are a normal user, missing operator-only surfaces is expected. ActionWatch keeps those tools separate so the everyday product stays focused on dashboards, alerts, setup, and billing rather than internal platform operations.
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