Operator and support basics

What operator tools are for #

Operator and support tools help the ActionWatch team investigate setup, billing, and reliability issues. They are restricted because they can access customer accounts and product operations.

Support views #

A support view lets an authorized operator see the product as a customer account sees it. This helps diagnose what the customer is seeing while keeping that access restricted and visible.

Why you may not see these controls #

Most users do not see operator controls. ActionWatch keeps them separate so the product stays focused on dashboards, alerts, setup, and billing.